Why We Have This Policy
At Serene Wellbeing Therapies, each appointment is reserved exclusively for you. When a session is cancelled at short notice, it is rarely possible to offer that time to another client who may be waiting for care.
This policy allows Rebecca to continue providing high-quality, one-to-one care to all clients, and ensures that appointment times are valued and protected for everyone.
Cancellation Terms
Cancellations made more than 24 hours before your scheduled appointment time will incur no charge.
Cancellations made within 24 hours of your scheduled appointment time will incur a $50 cancellation fee.
This fee applies regardless of the reason for cancellation, unless an exception is granted at Rebecca’s discretion in genuine emergency circumstances.
No-shows (failure to attend without any notice) will be treated as a late cancellation and the $50 fee will apply.
How to Cancel or Reschedule
To cancel or reschedule your appointment, please contact Rebecca as early as possible by:
Phone or SMS: 0400 508 064
Email: via the contact form at serenewellbeingtherapies.com.au/contact
Online: through your original booking confirmation link
Please do not cancel via social media messages, as these may not be seen in time.
Payment of Cancellation Fees
Where a cancellation fee applies, you will be invoiced for the $50 fee and payment must be made with 2 days. Continued bookings are conditional on outstanding cancellation fees being settled.
Exceptional Circumstances
Rebecca understands that life can be unpredictable. In the case of a genuine emergency, such as sudden illness, a family emergency or an unavoidable circumstance, please reach out as soon as possible. Exceptions to this policy are considered on a case-by-case basis and are entirely at Rebecca’s discretion.
Running Late
If you are running late, please contact Rebecca as soon as possible. Sessions will end at their scheduled time regardless of a late start, so that subsequent clients are not affected. Late arrivals will be charged the full session fee.
Appointment Reminders
Rebecca sends appointment reminders to help you keep track of your bookings. However, it remains your responsibility to attend or cancel your appointment within the required timeframe, regardless of whether a reminder was received.